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Customer Satisfaction Score (CSAT): everything you need to know
The CSAT or Customer Satisfaction Score is a key metric to improve customer experience. This survey with a 1 to 5 scale is the best metric to gain immediate feedback about an interaction, at any point...
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The future of retail is customer connection
A lot has been said and written about traditional retail in the past years. 2023 will undoubtedly bring more changes to the retail sector. But one thing is for sure, traditional retail is not dead....
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Align feedback insights with your company goals with category grouping
There’s no denying it, most companies nowadays are searching for a solution to turn customer experience insights into something tangible and actionable. While Hello Customer already allows you to pick...
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Improving Customer Experience by Removing Friction
Sometimes you really love a brand, but they make it impossible for you to do business with them. Be it because of slow webshops, complex sign-up processes, or endless communication loops with customer...
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Net Promoter Score (NPS): everything you need to know
NPS (Net Promoter Score): what is it and how do you measure it?Happy customers recommend your brand to the people around them. Those recommendations directly influence your growth rates (earned growth)...
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Feedback Loops: A practical guide
When it comes to customer experience, no one is going to step in your shoes and do the work for you. Many experts have been sharing their vision on how to improve CX, but the most important people you...
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Great customer experiences don't happen by accident
Good news, bad newsWe recently had the honour of welcoming Nienke Bloem to our Hello Customer customer day. Bloem is a world-renowned customer experience expert and speaker. She immediately set the...
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How AI can help you deliver an 11-star customer experience
The 11-star experienceWhen you're a customer interacting with a brand and everything meets your expectations, you’re happy to give a 5-star review to that company in return. But what would happen if an...
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